Jeff Dray writes that people who resolve and close help desk tickets have a duty to close them in such a way that the information they offer is useful and allows fault and trend analysis.
Jeff Dray writes that people who resolve and close help desk tickets have a duty to close them in such a way that the information they offer is useful and allows fault and trend analysis.
by Jeff Dray in User Support , in CXO on April 6, 2009, 5:21 AM PST Jeff Dray's gripe with help desk call logging systems is that you often get a lot of unnecessary information with them, but the ...
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As an IT consultant, you often have to make the most of the tools your clients already have on hand. Take this tip from a TechRepublic member who uses Outlook to track his Help Desk tickets.
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Since most new computers do not have a floppy, you can check to make sure your CD Rom is first in the boot order, then HHD next, etc. Since you say you bought it 6 weeks ago, I believe I'd have ...
QuickBooks is a crucial tool for businesses. It helps organizations manage their money, pay their employees, and pay their bills. But QuickBooks is also a fairly complex application.
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I sent a Google Calendar invitation to my own Office 365 account. It worked -- the invitation appeared in Outlook online as expected. I accepted the invitation in Outlook, and the acceptance ...
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