As an IT consultant, you often have to make the most of the tools your clients already have on hand. Take this tip from a TechRepublic member who uses Outlook to track his Help Desk tickets.
As an IT consultant, you often have to make the most of the tools your clients already have on hand. Take this tip from a TechRepublic member who uses Outlook to track his Help Desk tickets.
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by Jeff Dray in User Support , in CXO on April 6, 2009, 5:21 AM PST Jeff Dray's gripe with help desk call logging systems is that you often get a lot of unnecessary information with them, but the ...
Jeff Dray writes that people who resolve and close help desk tickets have a duty to close them in such a way that the information they offer is useful and allows fault and trend analysis.
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An office computer that I no longer have access to was set up with MS Outlook for email. Before leaving, I saved a few emails onto my flash drive by opening/"s...
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