by Jeff Dray in User Support , in CXO on April 6, 2009, 5:21 AM PST Jeff Dray's gripe with help desk call logging systems is that you often get a lot of unnecessary information with them, but the ...
by Jeff Dray in User Support , in CXO on April 6, 2009, 5:21 AM PST Jeff Dray's gripe with help desk call logging systems is that you often get a lot of unnecessary information with them, but the ...
Jeff Dray writes that people who resolve and close help desk tickets have a duty to close them in such a way that the information they offer is useful and allows fault and trend analysis.
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As an IT consultant, you often have to make the most of the tools your clients already have on hand. Take this tip from a TechRepublic member who uses Outlook to track his Help Desk tickets.
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