Confession time. When I went to my first big business conference as a callow youth, they had an open hospitality bar and, long story short, I ended up in the sack with a decision-maker for a ...
Confession time. When I went to my first big business conference as a callow youth, they had an open hospitality bar and, long story short, I ended up in the sack with a decision-maker for a ...
Let's not screw it up, though. When you are juggling a job offer and two potential job offers you want to be very careful that you don't lose the offer in hand by taking too many risks or counting ...
Elena Kagan: Four Potential Confirmation Hurdles. ... The American form of government was established precisely to prevent this kind of unreviewable exercise of power over the lives of individuals ...
Be careful with numbers. Some industries pay less across the board for work that pays more in a different fields (You could be an accountant or a mid -level exec ...
The United States is behind the curve, with a little less than a third (32 percent) preferring the phone over these alternative methods. But not for long.
For Mass Effect 3 on the Xbox 360, a GameFAQs message board topic titled "Max Potential Melee Damage for all ME3 MP Kits, with Spreadsheet/Charts, etc.".
Using multiple service providers to improve redundancy works only if the providers are not sharing fiber optic conduit space. Researchers suggest caution, as infrastructure sharing is common.
The FBI and homeland security issued a new warning to American energy companies about potential cyberattacks on nuclear facilities.. The warning says hackers working for a foreign government have ...
The cryptoimmunity of numerous public key cryptographic protocols is based on the computational complexity of the discrete logarithm problems. This paper provides a framework that reduces the ...
Hiring the right consultant for your development shop can put your development efforts ahead of schedule or derail it for months. These five interview questions will help you distinguish a good ...
The screen on my year-old laptop just had an LCD ink leak (it looks like there was a black ink spill across aportion of my screen and you can see the outline of it even when the computer is turned ...
Not all of Romney's potential VP choices are fat cats. ... he earned just over $14,000 last year in his stint as a political science instructor at Florida International University. Still, the ...
The same can be said for customer service -- the delivery often determines the reaction. I've written quite a bit in the past about what not to do when speaking to customers.
It's definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps he's suffered a major setback—a storm or fire, for example ...
It's a good thing -- good for businesses, good for consumers. But what does it mean? I am a customer experience manager. Like many in this emerging field, I was plucked from another department.
The people who run the helpline should have good customer service skills and a level of product and technical knowledge that enables them to provide the right answer or put the customer in contact ...
Prospecting for new customers has a success rate as low as 5 percent while selling to existing customers has a success rate as high as 70 percent, according to Jill Griffin and Michael Lowenstein ...
How to Handle an Insane Customer. By Geoffrey James ... How to Cope with a Rude Customer; My Customer is a Big Bully! ... David Caldwell didn't believe that the woman taking care of his son also ...
"I'm thinking I'm going to lead off my customer service request calls by saying, 'We are also recording this phone call for our training and quality assurance purposes,'" reader Kevin Spalding ...
Because I attended college but I didn't graduate. Although that was a long time ago when I was young and stupid and highly unmotivated. I'm a completely different person now than I was back then ...