In this expanded edition of their landmark book, Fred Reichheld and Rob Markey explore how loyalty leaders use NPS to deliver extraordinary results.
In this expanded edition of their landmark book, Fred Reichheld and Rob Markey explore how loyalty leaders use NPS to deliver extraordinary results.
24 Jan 2020 ... Our top 5 takeaways and top 5 quotes from The Ultimate Question 2.0 (Net Promoter Score), by Fred Reichheld, the classic NPS literature.
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